Troubleshooting
- The timer in my test email shows the full time and doesn't count down from the right point: test sends often don't fill in merge tags. Send a real email to yourself from a list instead.
- The timer shows a broken image: check the code was pasted as HTML (not as text) and that the campaign wasn't deleted.
- The countdown bar doesn't appear on my page: make sure the script is on the page, before
</body>, and the campaign isn't paused. Some page builders only run scripts on the published page, not in the editor preview. - I'm sent to the expired page while testing: your test deadline ran out. On the People page, search your email and choose "Restart from now", or remove yourself.
- Social posts show an old date after I extended: download fresh share images. The countdown page link always shows the current deadline.
- Outlook shows a frozen timer: that's Outlook for Windows desktop. Add the "Offer ends on…" line too.
- Pages in the app look white or hard to read: that was a dark-mode display issue, fixed in November 2026. Refresh the page (Ctrl+F5 or Cmd+Shift+R).
- The banner on my login page or member area is blank: check the banner code is on the page and the campaign isn't paused. On ProductDyno, use the ProductDyno version of the code (it fills the login banner slot whatever the image is called). If your page builder strips scripts, use the full banner embed (iframe) instead.
- The banner is cut off in a fixed-size box: turn on Stretch to fill under Edit → Banner widget; the content then shrinks to fit the box.
- A timer added by my app or page builder stays empty: timers added after the page loads are picked up automatically. If you build the page with JavaScript, call
SureFire.scan()after adding it. - The coupon code isn't applied at checkout: automatic apply works only for Stripe Payment Links, Shopify stores and PayKickstart checkouts, and only when the link goes through your smart link (or a link made with Make link). For other carts, show the code on your page with
<div data-sd-coupon-box></div>so buyers can copy it. - The coupon box says the cart needs attention: open the campaign's Coupon code box. It tells you exactly what to change (for carts without an API, the end date to set by hand), then click I've done it.
- My AI says it can't find my campaign or can't connect: make sure you're logged in to the same SureFire Deadlines account, then disconnect and reconnect it on the AI page. In ChatGPT, start a new chat and pick the connector with @.
- I created the same campaign twice: delete the extra one from its Edit page (or ask your AI to delete it; it will ask you to confirm). Deleting stops its timers and links wherever they're pasted, so keep the one you've already shared.
- I'm not getting emails from SureFire Deadlines: check your spam folder and mark our emails as "not spam" so the next ones reach your inbox.
Need help? Ask Dash, the AI coach in the bottom corner of every page in the app. Still stuck? Click the help button on this page to send us your question. To report a bug or suggest an idea, use Founders Lab in the app's top menu.