FAQ: billing, refunds, cancelling and your account
Everything about paying, invoices, refunds, cancelling and closing your account.
What's your refund policy?
A 30-day money-back guarantee on your first purchase. If you're not happy for any reason, let us know within 30 days using the help button on this page and we'll refund you, usually within 5 to 10 business days to your original payment method. Read the full Refund Policy.
How do I cancel?
Click Billing in the top menu, then cancel in a couple of clicks. No calls, no hoops. You keep access until the end of the period you've paid for, and you won't be charged again.
Do you remind me before an annual plan renews?
Yes. We email you about 30 days before an annual plan renews, with the price, the date and how to cancel.
What do I get with the one-time payment?
Full access to SureFire Deadlines with no monthly or yearly fees, including the updates we release for it, for as long as we offer the service. Fair-use limits in our Terms apply (for example, the daily limit on the AI helper), and separate add-ons we may launch later aren't included unless we say so.
Can I start monthly and upgrade later?
Yes. From your Billing page, switch to annual or the one-time payment with one click, using the card you already have on file. When you move to annual, the unused part of your month is credited.
How do I pay, and where are my invoices?
Checkout is handled securely by Stripe; we never see your full card number. Download every invoice, or update your card, from the Billing page.
What's the Founders Lab?
A page in your account where you report bugs, suggest ideas and leave a review. It goes straight to the developers, not a support queue. We check bug reports twice a day and email you when yours is fixed. When your idea ships, you'll hear it from us first.
What happens to my data if I close my account?
You can close your account from the Account page. We pause your campaigns right away and permanently delete your data 90 days later (payment records are kept for tax purposes). Changed your mind? Just reply to the confirmation email before then.
What plans are there, and what do I get?
- Business plan: unlimited campaigns for your own business, every feature (email timers, website bars and redirects, the login-page banner, deals pages, coupon codes, countdown pages, videos and GIFs for social, live-stream overlays, the AI connector, Dash the AI helper, team members) and every future update. Pay monthly, yearly or once.
- Agency plan: everything in the Business plan, plus commercial rights for client work, a separate account for each client (25 included, or 10 with the one-time payment), client logins, white label and your own web address. Extra packs of 25 clients are available.
See current prices at surefiredeadlines.com. There are no lead or subscriber limits on any plan.
Where do I change my plan, card or billing period?
Open Billing in the app's top menu. From there you can upgrade, switch monthly to annual or one-time (using the card on file; unused time is credited), move to the Agency plan, update your card, download invoices or cancel.
I was charged and don't know why
Open Billing to see every invoice and what it was for. Annual plans get a reminder email about 30 days before they renew. If something still looks wrong, send us your question with the help button on this page and include the invoice number.
Does pausing campaigns lower my bill?
Your bill is set by your plan, not by usage. Paused campaigns don't count toward a plan's campaign limit.
Need help? Ask Dash, the AI coach in the bottom corner of every page in the app. Still stuck? Click the help button on this page to send us your question. To report a bug or suggest an idea, use Founders Lab in the app's top menu.