Troubleshooting

• My page shows "This offer has closed": the page is paused. Open it and click Make live.
• I'm sent to another page: the timer ended and is set to send visitors away. Move the timer, or choose "Hide the timer".
• The timer shows the wrong time: check the time zone under Timer. Visitors see the countdown in their own time; the end moment is the same for everyone.
• A bonus shows "Bonus missing": the bonus it used no longer exists (often after an import). Open the block, pick another bonus and save.
• The page address is taken: addresses are shared by all members on each domain. Pick a different domain for the page, or add your name or the year (like jeremy-acme-listmaker ).
• A graphic looks blurry or cut off: upload it at 800 x 533 (or larger in the same shape).
• My button goes to the wrong place: a button with its own link ignores your affiliate link. Open the button block and clear its link.
• I can't make another page live: you've reached your plan's live page limit. Pause an old page or upgrade.
• Buyers say a download doesn't work: fix the link in the bonus's delivery text in your library. Every delivery page updates.
• Sign-ups aren't reaching my email service: open Leads. Any not sent show why (often the list was deleted or the key changed). Reconnect under Connections; we keep retrying, and nobody is lost because every sign-up is saved under Leads.
• Sales aren't showing: check the sales link is pasted in your JVZoo or ClickBank settings, and that Track sales from this page is ticked. Sales are counted from the moment it's switched on.
• My review video is still being made: HeyGen can take a while when it's busy. You can leave the page; it appears when it's ready. If it fails, check your HeyGen credits.