FAQ: billing, refunds, cancelling and your account
Which plans are there? The personal plan (for your own promotions) and the Agency plan (for client work, with client accounts and white label). Each can be paid monthly, yearly or once (one-time, no renewals).
How do I pay, and where are my invoices? Checkout is handled securely by Stripe; we never see your full card number. Apple Pay, Google Pay and cards work. Download every invoice, and update your card, from Billing (at the bottom of the left menu).
Is there a money-back guarantee? Yes. Every plan has a 30-day money-back guarantee on your first purchase. Contact support within 30 days for a full refund to your original payment method.
How does the free trial work? Every monthly and yearly plan starts with a 14-day free trial (one-time, lifetime plans don't have one). A card is required, nothing is charged today, and your plan starts automatically when the trial ends unless you cancel first from Billing. We email you a reminder 3 days before the trial ends with what you'll pay and when. It's one free trial per person: if you've had one before, or paid before, your plan starts the day you sign up.
How do I cancel? Open Billing and click Cancel subscription. You'll see a short page with a few options and a Continue to cancel button right there. No calls, no hoops. You keep access until the end of the period you've paid for, and you won't be charged again.
What's the offer on the cancel page? Once per member, before you cancel we may offer you a way to stay: 7 more free days if you're on a free trial, or 50% off your next 3 months on a monthly plan that doesn't already have a discount. Take it or skip it; Continue to cancel is always on the same page.
What happens to my pages if my plan ends? Your live bonus pages and delivery pages keep working, so buyers still get their bonuses. You can look around your account, but you'll need an active plan to create or change bonus pages and bonuses.
My card payment failed. What now? Stripe tries the card again automatically over the next few days, and your account keeps working meanwhile. Update your card on the Billing page to fix it straight away.
Do you remind me before an annual plan renews? Yes. We email you before it renews, with the price, the date and how to cancel.
Can I start monthly and upgrade later? Yes. From Billing, switch to annual or the one-time payment with one click, using the card on file. When you move to annual, the unused part of your month is credited.
What do I get with the one-time payment? Full access with no monthly or yearly fees, including the updates we release for it, for as long as we offer the service. Fair-use limits in our Terms apply (like the daily limit on the AI helper), and separate add-ons we may launch later aren't included unless we say so.
Can I switch between the personal and Agency plans? Yes. Upgrade to Agency from Billing. If you leave the Agency plan, your client accounts are kept, but they can't create or change pages until you're back on it.
How do extra client accounts work on the Agency plan? The Agency plan includes 25 client accounts. Add 25 more any time on the Clients page: monthly, yearly or one-time, matching how you pay. Monthly and yearly packs can be removed later.
Do you charge sales tax or VAT? Where tax applies, Stripe adds it at checkout and shows it on your invoice.
How do I close my account? At the bottom of the Account page. Cancel any subscription on Billing first. Closing logs you out and pauses your bonus pages; your data is deleted 90 days later, and until then support can reopen your account. Payment records are kept for tax purposes.